Order Processing and Shipping
Deep South & Company accepts PayPal, Visa, MasterCard, Discover, and American Express. Be sure to include your correct billing and shipping addresses at checkout.
Orders are typically processed the same day. Usually, if the order is placed by 2pm Monday through Friday, it will be shipped the same day. Online orders are not processed on Saturdays and Sundays.
If we discover that an item you ordered is out of stock, we will fulfill the remaining items from your order, and you will receive an email confirming the items in your order that were processed. You will only be charged for items that are in-stock and processed. If all of the items on your order are out of stock, then your order will be cancelled, your credit card charge will be voided, and a notification email will be sent to you explaining the reason for cancellation.
Shipping and Store Pickups
Deep South & Company has $5 flat rate shipping on all orders to the 48 contiguous states. We can also ship to APO/FPO addresses.
We use USPS for shipping in most cases. We also may use USP or FedEx. Expedited shipping is available. Delivery times depend on the distance the package must travel and other factors.
Please allow 24 hours for processing, including Columbus and Starkville store pickups. You will receive an email with shipping information when your package has shipped, or indicating when your package is available for pickup for store pickup options. Store pickup may not be a valid shipping option during certain special events, such as football game promotions, etc.
We want to be sure you’re satisfied with every purchase from Deep South & Company, so we offer no-hassle easy returns! If for any reason you are not happy with your order, please let us know so we can make it right! Read our return policy carefully to proceed with your return. All returns will be for store credit only.
- All return packages must be received within 30 days of the date of original purchase.
- Please allow 48 hours for your return to be processed upon the arrival of your package.
- Refunds will be issued in the form of a Deep South & Company store credit which can be used online or in stores.
- You will receive a confirmation email notifying you that your return has been processed, and the amount of credit that has been applied to your account.
- Shipping is non-refundable, unless we have made a shipping error.
- Return shipping is the responsibility of the customer.
- Exchanges can be made for any item in our stores.
- We do not accept returns on jewelry.
You cannot return or exchange if:
- It has been more than 30 days since the original purchase date.
- If your purchase was on clearance.
- If the items you ordered are not in their original unwashed, unworn, & smoke-free condition.
- If the original tags are not attached.
Items returned not in compliance with our return policy will be charged a 25% restocking fee.